Terms and Conditions

  1. Agreement: By accessing this website, you agree to the following terms & conditions. If you do not agree, please exit this website now.
  2. Orders are accepted at the time your payment is received either by cheque or card and all goods will be despatched at the earliest possibility thereafter. However, the receipt of your order does not guarantee that we can supply the selected products to you. All products offered for sale by Design Collections web site are subject to availability and we reserve the right to terminate at any time, and to increase or decrease, any special offers, promotions, products or prices without prior notice.
  3. We will despatch your goods within fourteen working days from the date of payment received. Should it not be possible for us to meet this timescale for whatever reason, then you will be contacted and offered a full refund prior to any re-scheduling.
  4. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate, we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on our website due to the limitations of Internet technology.
  5. All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, Logos, and Intellectual Property rights for the content of the Design Collections website is the property of Design Collections. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.
  6. We try to provide our customers with the best possible service and prices, and please feel free to telephone or contact us in any way with comments, suggestions or complaints. Our customer service line is 01929 439090 , and is open weekdays from 09.00 – 17.00, normal telephone rates apply. Please notify us as soon as possible if any faulty or incorrectly supplied goods have been received and we will either refund the original amount paid or send a replacement, which ever the customer prefers. The customer may cancel the goods ordered at any time and in addition may return any goods within 7 working days of receipt and we will refund the full amount as soon as the goods are received back in our premises, providing the goods are in their original packaging, have not been used and are re-saleable.
  7. In order for the shopping basket of this site to work correctly, cookies must be enabled on the user‘s machine. This enables the shopping basket to temporarily store information about items selected by shoppers on their local machines. Cookies should be enabled (by default most browsers are set to accept cookies) but are very browser dependant, and thus we cannot guarantee that the shopping system will work with every browser type. If your cookies are disabled see the help files on your browser to enable them.
  8. You agree that the courts of England shall have exclusive jurisdiction to resolve any controversy or claim of whatever nature arising out of or relating to the use of this website, and that the laws of England shall govern such controversy or claim.
  9. We will not give out, sell or rent information about you to any other company or supplier. Your details will not be used by us or forwarded by us to any third parties for the purpose of unsolicited marketing. We shall be entitled to vary or cancel any Contract with you, if necessary, through Act of God, war, strike, lock-outs, fire, flood, tempest or any other cause beyond our control, or if we are unable, for any reason, to obtain the goods needed to perform our contract with you, when we shall not be responsible in any way to you for inability to deliver any goods caused by such contingencies.
  10. Whilst we make all reasonable attempts to exclude viruses from the website we cannot ensure such exclusions and no liability is accepted for viruses and thus you are recommended to take all appropriate safeguards before downloading information from this website.